We apologize for any inconvenience caused.
Depending on your environment, problems may occur with your browser.
1) First, please check your usage environment.
If you use Internet Explorer (IE), you may experience display problems or some functions may not be available.
Please use the following recommended browsers.

Recommended environment
Windows: Latest versions of Google Chrome, Mozilla Firefox, and Microsoft Edge
Mac (Macintosh): Latest versions of Safari and Google Chrome
iPhone: Latest version of Safari
Android: Google Chrome latest version
2) If the problem persists even after using the recommended environment above, please contact us using the inquiry form.

Products are not reserved in stock when you add them to your shopping cart; they are reserved when you complete your order.
Therefore, if another customer completes their order before you have placed an item in your cart, the item may be sold out depending on the stock.
Please note that if an item is left in your cart for a long period of time, the stock status and product price may differ from the time of your order.

Please check the following possibilities.
・If the email address you registered when placing your order is incorrect ・If you are using webmail (gmail, Yahoo, Outlook.com, etc.), the email may have been sorted into your spam folder. Please check your spam folder.
・If you are using a mobile carrier email address (docomo, ezweb, softbank, etc.) and have specified the domain, you may not be able to receive emails from this site. Please set up your email to receive emails from the domain "@historia.co.jp".
If you would like to have your order confirmation email resent, please contact us using the inquiry form.

As a general rule, we cannot accept cancellations of orders after they have been confirmed, or changes, returns, or exchanges of products after they have been shipped due to customer reasons.

Please contact us using the inquiry form and let us know both the address you entered when placing your order and the new address.
Please note that if the item has already been shipped, or if the item has already been shipped at the time of your contact, we will be unable to make any changes. Please contact the shipping company yourself after the item has been shipped.
*We cannot accommodate requests to have the package forwarded to a shipping company.
*For Nekopos (mail delivery), the delivery address cannot be changed (forwarded).
*Even if you change the shipping address information on your My Page, the shipping address information for confirmed orders will not be changed.

We do not offer gift wrapping services. We apologize for not being able to meet your request.

The package you receive will not include a delivery note or other detailed information listing the product price.

After the product is shipped, you can issue a receipt yourself on the dedicated page. We will send you a "Shipping Information" email after the product is shipped, which will include instructions on how to issue a receipt.
*Please note that we do not accept mailing of receipts or bundling of receipts with products. Thank you for your understanding.

You can choose from the following payment methods:
・Credit card payment (VISA / MasterCard / American Express / JCB)
・Smartphone payments (ApplePay/GooglePay)
*ApplePay is only available for access from Apple products.

You cannot change your payment method after your order has been placed.

As a general rule, we do not accept credit cards from anyone other than the person placing the order. Please note that we may cancel your order after confirming that you are the person using the credit card.
If you do not have a credit card in your name, please choose another payment method.

Please use the payment service "Shop Pay".
If you register your email address and mobile phone number with Shop Pay, you can easily make payments the next time you make a purchase by simply entering a six-digit code sent to your mobile phone number via SMS, without having to enter your credit card information again.
⇒Click here to register and log in to Shop Pay (external site)

Shop Pay is a payment service provided by our online shop system. If you register your email address and mobile phone number with Shop Pay, you can easily and quickly complete your payment by entering a 6-digit code sent to your mobile phone number the next time you make a purchase, without having to enter your shipping address or credit card information again.

Changes to the information registered in Shop Pay will not be reflected even if you change your membership information at our store. Please log in to Shop Pay and make the changes yourself.
⇒ Click here to log in to Shop Pay (external site)

If you wish to delete your Shop Pay account, please follow the procedure below.
⇒ Delete your Shop Pay account (external site)

1. Click the link above, enter the email address registered to Shop Pay, and click the "Submit Request" button.
2. You will receive an email to the email address you entered requesting deletion of your Shop account.
3. Press "Delete account".
4. When you see the message "Your account has been successfully deleted," the deletion is complete.

When you delete your Shop Pay account, the information that's stored in Shop Pay is permanently deleted.
Since Shop Pay and our store's registration information are managed separately, deleting your Shop Pay account will not delete our store's account.

Delivery by courier: 900 yen nationwide (an additional 500 yen will be charged for delivery to Okinawa and remote islands)
Nekopos: 400 yen nationwide *Only available for some products *Shipping method varies depending on the order. Please note that customers cannot choose the shipping method.

Delivery will be made by Sagawa Express (Takkyubin) or Yamato Transport (Nekoposu).

We do not accept requests for specific delivery dates and times. After the product is shipped, we will send you an email with a tracking number, so please contact the delivery company yourself.

Products that are in stock will be shipped within 7 business days from the date of your order.
*We do not ship on Saturdays, Sundays, or holidays. We will contact you by email with a tracking number when your order is shipped.

Due to system specifications, we are unable to accept requests to bundle products after an order has been placed. If you place separate orders, each order will be shipped separately. Thank you for your understanding.

Only one delivery address can be specified per order. If you wish to ship to multiple addresses, please place a separate order for each delivery address.

Yes, we can ship overseas.
Delivery areas are limited to countries and regions covered by Japan Post Co., Ltd.'s international postal service.
For detailed regional divisions, please refer to the International Postal Service page (external site) .
Shipping fees vary depending on the destination and the weight of the package. Orders up to 1kg in total can be shipped.

Zone 1 [China, Korea, Taiwan]
1500 yen (up to 300g) / 2000 yen (up to 500g) / 2200 yen (up to 700g) / 2600 yen (up to 1kg)
Second Zone [Asia (excluding China, Korea, and Taiwan)]
1500 yen (up to 300g) / 2000 yen (up to 500g) / 2400 yen (up to 700g) / 2800 yen (up to 1kg)
Third Zone [Oceania, Canada, Mexico, the Middle East, Europe]
1800 yen (up to 300g) / 2400 yen (up to 500g) / 2800 yen (up to 700g) / 3500 yen (up to 1kg)
Zone 4 [United States (including overseas territories such as Guam)]
2000 yen (up to 300g) / 2800 yen (up to 500g) / 3300 yen (up to 700g) / 4000 yen (up to 1kg)
5th Zone [Latin America (excluding Mexico) and Africa]
1800 yen (up to 300g) / 2800 yen (up to 500g) / 3300 yen (up to 700g) / 4200 yen (up to 1kg)

Please note that if customs duties or import taxes are incurred, you will be responsible for paying them.
Please note that customs duties must be paid at the time of purchase.

Depending on the weather and road conditions, delivery may be delayed.
The tracking number will be included in the "Shipping Information" email that we send you at the time of shipping, so please contact the shipping company.

Please note that we cannot accept returns or exchanges due to customer convenience.

We take every precaution to ensure the quality of our products, but in the unlikely event that the product you receive is damaged or defective, please contact us via the inquiry form within 7 days of receiving the product, clearly indicating the "product name," "quantity," and "defective condition of the product," and be sure to attach a photo. After checking the details, we will contact you again.

Returns and exchanges of products will only be accepted if the product is defective and not damaged.
If we find that the product is defective, we will exchange it for an equivalent product. If we are unable to exchange the product for an equivalent product due to stock availability, we will refund your money.
* A product being undamaged means that the product's outer packaging is unopened and there are no scratches or stains on the product exterior.

<We cannot accept returns or exchanges in the following cases>
・If you contact us within 7 days of receiving the product ・If the product is returned without prior notice ・If the product is scratched or damaged after use ・If the return or exchange request is made by someone other than the original purchaser ・If the product was purchased at a store other than our store ・If the product is due to manufacturing specifications or individual differences ・If the defect is not recognized according to our company regulations

If an ordered item is returned to us after it has been shipped from our store due to reasons such as an unknown address, long-term absence, or refusal to receive the item, we will process a refund. In this case, please note that shipping and handling fees will be borne by the customer and only the product price will be refunded.
We do not offer reshipments, so if you would like to receive the product, please consider placing a new order.

You can place an order without registering as a member.
Once you register as a member, you will be able to use "My Page" from "Member Login", which will allow you to enjoy shopping smoothly from your next purchase without having to enter your address and other details.

1) Click on the person icon in the top right of the screen.
2) Click on "Register as a member here."
3) The member registration screen will appear. Please enter your name, email address, and password.
*Please register a password that is at least 5 characters long and uses alphanumeric characters.

If you are unable to register as a member, please check the following.

1) Check the error message displayed on the screen.
If you see the error message "This email address is already associated with an account. If this account belongs to you, you can reset your password.", this means that you are already registered with the email address you entered. If you have forgotten your password, you can reset it.

2) If an error message other than those mentioned above is displayed/if you are unable to register for reasons other than those mentioned above <br/>Please contact us using the inquiry form.

It may have been sorted into your spam or junk folder, so please check to see if you have received the email.
If you can log in to your My Page, your membership registration is complete, so please rest assured.

If the email address you registered is incorrect, you will not be able to change it yourself.
Please request a change of email address via the contact form.

Please use the "Forgot your password?" link on the login page to reset your password.

If you wish to change your name or email address, please contact us using the inquiry form and provide both the "information before the change" and the "information after the change."
Please note that we cannot accept changes to gender, date of birth, or occupation after registration.

We apologize for the inconvenience, but please contact us via the inquiry form to let us know that you wish to cancel your membership. We will process your cancellation.

We apologize, but we are unable to answer individual inquiries regarding product restocking information.
Please also use this option to receive notifications when the product arrives by entering your email address in the "Receive notifications when the product arrives" field on the product page and clicking "Register."
*Sending an email notification of new arrivals does not guarantee stock.